We provided a multi-disciplinary team of consultants and training design and development specialists. The initial consultation process (Discovery phase) began in early November 2017 with Face-to-Face meetings around Australia with ten representative assessors undertaking independent SESA SWS assessments and 15-20 ADE representatives who are or would be responsible for collecting workplace data from their employees. The consultation phase finished in November, and the findings, contained within a Project Definition Document, identified critical considerations for the scope, design and implementation of training and supported the learning solution hypothesis.
The training solution is adaptable to the target audience’s range of needs and capabilities by providing online modules subdivided into discrete units to facilitate refresher training as required. Additionally, job aids support employers and assessors on the job.
In an iterative, agile approach, post the initial consultation, the stakeholders and DSS signed off on the proposed training solution in early January 2018, reviewed interface designs and prototypes (Alpha Phase), storyboards and content (Design phase), and focus tested versions of the online products (beta phase) leading to revisions before implementation (30th June 2018), in time for the start of the new award.