Many retail workers are ‘digital natives’ and mostly work ‘deskless’ – so it takes a high-quality, interactive learning solution to engage them in workplace training. Our Liberate learning design experts know this, and over the years, we have come up with some spectacular solutions to keep the learner audiences ’hooked’. From checkout empathy championships to newspaper-style learning campaigns, we simultaneously push digital learning to a place that is enjoyable and effective without being gimmicky.
During the pandemic, we revolutionised workplace training one step further and developed our unique Virtual Reality 360 store environment to enable retailers to train large worker cohorts for new store concepts, new checkout systems, or simply a brand-new approach for learning content that was previously perceived as ‘dry’.
We develop intelligent, just-in-time sales support tools that place product knowledge onto the smartphone devices of floor staff. The ability to immediately respond to customer questions on products allows customer service team members to up-sell or cross-sell when they are with customers.