Given the time constraints, we had to take an agile approach to build these modules. The team worked collaboratively with Telstra Health. We designed and developed the modules and released them progressively so that Telstra could roll out the Call Centre training before the Go Live date. The authoring tool we used was Articulate Rise, with each module ranging from 15 – 30 mins in training duration. We delivered LMS-compliant SCORM packages and web packages to deploy to a broader audience.