“Training a large cohort in new security equipment and procedures.”
Project to help a large number of learners adopt new security equipment operating procedures
The Challenge
The Commonwealth Bank of Australia (CBA) needed to train their frontline staff on using a new digital alarm system to be rolled out in branches across Australia.
Finance sector{Security systems training{Video explainer
Our Approach
We created six instructional ‘how to’ videos with easy-to-follow step-by-step guidance on how to use the new security equipment. With a combination of visuals and live-action footage of the control panel, the videos demonstrate how to correctly use the branch security system for various scenarios throughout the business day and during system testing.
Outcomes
Thanks to the six simple yet very effective video-based eLearning pieces, CBA could quickly train a large cohort of locally dispersed frontline staff across all their branches and support a seamless roll-out of the new security system.
