The Suncorp PI team needed training created at a minimal cost to share their carefully selected and framed content about their place in the industry, their customers, and the environment in which they operate. Their multi-site, geographically spread hybrid workforce and a changing operating environment meant that for a solution to meet their needs, the system should be scalable, trackable via an LMS, and deliverable anywhere and anytime. A self-directed, digital solution would need to be employed.
Suncorp did not want the impact of the PIC Orientation Program to be lost. Using real-life videos was considered and discounted, as any organisational changes could make the videos obsolete. Additionally, the learners’ ‘appetite’ for traditional eLearning was low. The training must be leading-edge, creative, and engaging, so the modules were not viewed as “just another compliance piece”. Liberate went back to the drawing board to conceptualise a captivating and appropriately punchy gamified solution which had a different look and feel to Suncorp’s proven eLearning template.